{"id":7409,"date":"2026-05-18T00:14:02","date_gmt":"2026-05-18T00:14:02","guid":{"rendered":"https:\/\/www.viatec.us\/staging\/?page_id=7409"},"modified":"2026-05-25T21:56:53","modified_gmt":"2026-05-25T21:56:53","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.viatec.us\/staging\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7409\" class=\"elementor elementor-7409\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d35e35 e-con-full e-flex e-con e-parent\" data-id=\"7d35e35\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2889fd0 elementor-widget elementor-widget-heading\" data-id=\"2889fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service Training<br> and Fleet adoption<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc3e5ff e-flex e-con-boxed e-con e-parent\" data-id=\"cc3e5ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-27c02606 e-con-full e-flex e-con e-child\" data-id=\"27c02606\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-287d0183 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"287d0183\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Care<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11b7aec elementor-widget elementor-widget-text-editor\" data-id=\"11b7aec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"et_pb_section et_pb_section_1 et_pb_with_background et_section_regular\"><div class=\"et_pb_row et_pb_row_2\"><div class=\"et_pb_column et_pb_column_4_4 et_pb_column_2  et_pb_css_mix_blend_mode_passthrough et-last-child\"><div class=\"et_pb_module et_pb_text et_pb_text_2  et_pb_text_align_left et_pb_bg_layout_light\"><div class=\"et_pb_text_inner\"><p>At Viatec, we are deeply committed to providing exceptional customer care. We believe in building strong and lasting partnerships, and that means being responsive, proactive, and transparent in our communication. We stand behind our electrification products and our customer care team is dedicated to helping you utilize them to the fullest potential.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section et_pb_section_2 et_pb_with_background et_section_regular\"><div class=\"et_pb_row et_pb_row_3\"><div class=\"et_pb_column et_pb_column_4_4 et_pb_column_3  et_pb_css_mix_blend_mode_passthrough et-last-child\"><div class=\"et_pb_module et_pb_text et_pb_text_3  et_pb_text_align_left et_pb_bg_layout_light\"><div class=\"et_pb_text_inner\">\u00a0<\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2d2260 e-flex e-con-boxed e-con e-parent\" data-id=\"f2d2260\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-803069a e-con-full e-flex e-con e-child\" data-id=\"803069a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7045ac3 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7045ac3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Viatec Customer Service <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f57a823 elementor-widget elementor-widget-text-editor\" data-id=\"f57a823\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"et_pb_section et_pb_section_1 et_pb_with_background et_section_regular\"><div class=\"et_pb_row et_pb_row_2\"><div class=\"et_pb_column et_pb_column_4_4 et_pb_column_2 et_pb_css_mix_blend_mode_passthrough et-last-child\"><div class=\"et_pb_module et_pb_text et_pb_text_2 et_pb_text_align_left et_pb_bg_layout_light\"><div class=\"et_pb_text_inner\"><div class=\"et_pb_module et_pb_text et_pb_text_4 et_pb_text_align_left et_pb_bg_layout_light\"><div class=\"et_pb_text_inner\"><p style=\"text-align: left;\"><strong>The hub for Viatec Product Support<\/strong><\/p><\/div><\/div><div class=\"et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light\" style=\"text-align: left;\"><div class=\"et_pb_text_inner\"><ul><li>operator\u2019s manual<\/li><li>training videos<\/li><li>preventative maintenance guide<\/li><li>installation support<\/li><li>parts request<\/li><li>troubleshooting<\/li><li>warranty claims<\/li><li>direct contact to our dedicated customer care team<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section et_pb_section_2 et_pb_with_background et_section_regular\"><div class=\"et_pb_row et_pb_row_3\"><div class=\"et_pb_column et_pb_column_4_4 et_pb_column_3 et_pb_css_mix_blend_mode_passthrough et-last-child\"><div class=\"et_pb_module et_pb_text et_pb_text_3 et_pb_text_align_left et_pb_bg_layout_light\"><div class=\"et_pb_text_inner\" style=\"text-align: left;\">\u00a0<\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1596b6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"e1596b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View Our Knowledge Base<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ba6fb5 e-flex e-con-boxed e-con e-parent\" data-id=\"7ba6fb5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b76b12 e-con-full e-flex e-con e-child\" data-id=\"7b76b12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60e4ab3 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"60e4ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Care Team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e9af79 e-flex e-con-boxed e-con e-parent\" data-id=\"9e9af79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c86bc3c e-con-full e-flex e-con e-child\" data-id=\"c86bc3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25c3251 elementor-widget__width-initial uael-member-image-pos-above uael-shape-square uael-team-member-align-center elementor-widget elementor-widget-uael-team-member\" data-id=\"25c3251\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-team-member.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-team-member\">\n\t\t\t<div class = \"uael-team-member-wrap\" >\n\t\t\t\t<div class=\"uael-member-wrap\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-image\">\n\t\t\t\t\t\t\t<div class=elementor-animation-><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.viatec.us\/staging\/wp-content\/uploads\/2023\/10\/mac.jpg\" class=\"attachment-full size-full wp-image-4820\" alt=\"\" srcset=\"https:\/\/www.viatec.us\/staging\/wp-content\/uploads\/2023\/10\/mac.jpg 1024w, https:\/\/www.viatec.us\/staging\/wp-content\/uploads\/2023\/10\/mac-300x300.jpg 300w, https:\/\/www.viatec.us\/staging\/wp-content\/uploads\/2023\/10\/mac-150x150.jpg 150w, https:\/\/www.viatec.us\/staging\/wp-content\/uploads\/2023\/10\/mac-768x768.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-content\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-name\">\n\t\t\t\t\t\t<h4 class=\"uael-team-name\">Mac James<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-designation\">\n\t\t\t\t\t\t\t<div class=\"uael-team-desig\">Documentation &amp; Training Manager\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94b7a17 e-con-full e-flex e-con e-child\" data-id=\"94b7a17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28cdd1c elementor-widget__width-initial uael-member-image-pos-above uael-shape-square uael-team-member-align-center elementor-widget elementor-widget-uael-team-member\" data-id=\"28cdd1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-team-member.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-team-member\">\n\t\t\t<div class = \"uael-team-member-wrap\" >\n\t\t\t\t<div class=\"uael-member-wrap\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-image\">\n\t\t\t\t\t\t\t<div class=elementor-animation-><img decoding=\"async\" width=\"1200\" height=\"1600\" src=\"https:\/\/www.viatec.us\/staging\/wp-content\/uploads\/2026\/05\/brooks-childress.jpeg\" class=\"attachment-full size-full wp-image-7598\" alt=\"customer service epto\" srcset=\"https:\/\/www.viatec.us\/staging\/wp-content\/uploads\/2026\/05\/brooks-childress.jpeg 1200w, https:\/\/www.viatec.us\/staging\/wp-content\/uploads\/2026\/05\/brooks-childress-225x300.jpeg 225w, https:\/\/www.viatec.us\/staging\/wp-content\/uploads\/2026\/05\/brooks-childress-768x1024.jpeg 768w, https:\/\/www.viatec.us\/staging\/wp-content\/uploads\/2026\/05\/brooks-childress-38x50.jpeg 38w, https:\/\/www.viatec.us\/staging\/wp-content\/uploads\/2026\/05\/brooks-childress-1152x1536.jpeg 1152w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-content\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-name\">\n\t\t\t\t\t\t<h4 class=\"uael-team-name\">Brooks Childress<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-team-member-designation\">\n\t\t\t\t\t\t\t<div class=\"uael-team-desig\">Account Manager\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service Training and Fleet adoption Customer Care At Viatec, we are deeply committed to providing exceptional customer care. We believe in building strong and lasting partnerships, and that means being responsive, proactive, and transparent in our communication. We stand behind our electrification products and our customer care team is dedicated to helping you utilize [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_angie_page":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7409","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.viatec.us\/staging\/wp-json\/wp\/v2\/pages\/7409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.viatec.us\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.viatec.us\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.viatec.us\/staging\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.viatec.us\/staging\/wp-json\/wp\/v2\/comments?post=7409"}],"version-history":[{"count":15,"href":"https:\/\/www.viatec.us\/staging\/wp-json\/wp\/v2\/pages\/7409\/revisions"}],"predecessor-version":[{"id":7601,"href":"https:\/\/www.viatec.us\/staging\/wp-json\/wp\/v2\/pages\/7409\/revisions\/7601"}],"wp:attachment":[{"href":"https:\/\/www.viatec.us\/staging\/wp-json\/wp\/v2\/media?parent=7409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}